We know you might be wondering about our sauces, shipping, or the best way to enjoy WE BBQ. To make life easier, we’ve pulled together the most common questions right here. If you can’t find what you’re looking for, just reach out — we love hearing from fellow barbecue lovers.
Every bottle of WE BBQ sauce is hand-crafted in our home kitchen with carefully selected, top-quality ingredients. We focus on bold, balanced flavours — from the classic spice of our Original, to the sweet-tang of Honey, the fiery kick of Hot, and the rich hickory notes of Smoky. Each recipe is blended with care to bring out the best in whatever you’re cooking, whether it’s burgers, ribs, wings, veggies, or beyond. Our sauces are made to be enjoyed on their own — or mixed together to create your own BBQ masterpiece. You can find out more about our story and what makes us unique on our About Page
Absolutely! We’ve put together a BBQ Inspiration page full of tasty ideas for using our sauces — from quick midweek meals to crowd-pleasing barbecue favourites. Whether you’re grilling, roasting, or even spicing up leftovers, you’ll find recipes to spark your creativity. Check out the BBQ Inspiration section on our site for fresh ideas.
Thank you for shopping with WE BBQ. We want you to be completely satisfied with your purchase. Please read our returns policy carefully.
Change of mind
Due to the perishable nature of our sauces, we cannot accept returns or offer refunds if you simply change your mind. Please check your order carefully before completing your purchase.
Faulty or damaged items
If your sauce arrives damaged, contaminated, or not as described, please contact us within 7 days of delivery at richard@we-bbq.co.uk. We will require photos of the packaging and the issue and may arrange a replacement or refund.
Expiry & Storage
All our sauces are labelled with a best before date and storage requirements. Please ensure the sauces are stored as indicated on the label. Any issues caused by improper storage may not be eligible for a refund.
Request a refund or replacement
Contact at us a richard@we-bbq.co.uk with your order number and a description and photo of the issue.
We will aim to respond within 5 working days
If approved, we will in the first instance send a replacement and then potentially a refund via the original payment method.
SHIPPING COSTS ARE NOT REFUNDABLE
Online orders placed before 12pm (Monday – Friday) are shipped within 48 hours via a 48 hour tracked service (UK Mainland).
As we are a small family business there may be times that we are unable to fulfill your order in a timely manner. We will let you know if this is ever the case when ordering and adjust the shipping times accordingly or offer a full refund.
Yes! From time to time we create special seasonal sauces or small-batch flavours we’re experimenting with. These are usually available in limited quantities and for a short time only, so keep an eye on our website and social media to catch them before they’re gone.
The best way to stay in the loop is by signing up to our newsletter. We’ll let you know when new flavours drop, share seasonal specials, and give you recipe ideas for making the most of your WE BBQ sauces. You can sign up right here on our website.
All our sauces are labelled with a best before date and storage requirements. Please ensure the sauces are stored as indicated on the label.